Frequently Asked Questions
Your inquiries answered
What is your return policy?Do you offer technical support?How do I track my order?Warranty Policies
Understanding your coverage
Basic Warranty
Most of our products come with a one month limited warranty that covers defects in materials and workmanship. This warranty does not cover accidental damage or normal wear and tear. Please refer to the individual product warranty for specific information.
Extended Warranty
For added peace of mind, we offer an extended warranty option on selected products. This warranty extends the original coverage for an additional month and includes protection against accidental damage. Be sure to inquire about this option at the time of purchase.
Claim Process
To file a warranty claim, please contact our customer service team with your proof of purchase and a description of the issue. Our representatives will guide you through the process and assist you in getting your product repaired or replaced as quickly as possible.Exclusions
Please note that our warranty does not cover damages resulting from misuse, unauthorized repairs, or modifications. Any incurred shipping costs for warranty claims are the responsibility of the customer unless otherwise specified. Always refer to the warranty documentation provided with your product for complete details.Contact Our Team
We're here to help you
NewPioneer Mall PA.28 basement opposite Mapeera building.Monday to Saturday 0900hrs - 2100hrs
Sunday open on appointment.+256701428199 / +256783341389
©2026 - Proudly built with Strikingly
Terms & Conditions
